Everything you wanted to know before the crew arrives.
Scheduling, crew continuity, chemistry, and guarantees—find the answers concierge clients ask most often before onboarding with Skye.
Concierge service without guesswork
Clients come to Skye because their properties must feel impeccable even when schedules change without warning. We document preferences, access instructions, fragrance cues, and communication protocols inside the Skye Blueprint so every visit feels like a continuation of your brand story. Below we answer the questions that surface most often during onboarding: how visits are scheduled, how the crew is vetted, what happens if you need an urgent reset, and how our Done-Right Guarantee works.
If you need details beyond what appears here, our concierge desk responds within one business hour. The contact options at the bottom of this page link you directly with leadership so you can tackle project-specific requirements without friction.
Scheduling built around your calendar
We choreograph visits around investor briefings, family travel, wellness appointments, board meetings, and building quiet hours. Once the cadence is agreed upon, our system sends confirmations seventy-two and twenty-four hours in advance, along with real-time SMS updates when crews dispatch and wrap. Emergency resets can deploy within twenty-four hours and appear in the same dashboard so stakeholders see every touchpoint in one place.
Crew transparency and continuity
Your property receives a dedicated concierge lead and a core crew trained on your blueprint. Background checks update annually, NDAs renew automatically, and photo restrictions are enforced via our mobile command center. When specialists rotate in—window detailing, textile preservation, or post-event strike teams—they arrive with full context and are introduced by the lead so continuity feels effortless.
Chemistry, reporting, and guarantees
Our lab tests every product on replica materials, tracks Green Seal and EPA Safer Choice certifications, and logs dilution ratios through QR codes on every bottle. After each visit you receive a photographic recap with timestamps, supply usage, and proactive maintenance notes. If anything falls short of the Skye standard, our Done-Right Guarantee delivers a complimentary return visit within twenty-four hours. The goal is accountability you can forward to owners, boards, or compliance teams without additional explanation.
Metrics we share with principals and operations teams so every answer comes with context.
Response Time
<1 hr
Average concierge desk reply window during business hours.
Client Retention
96%
Partners who remain with Skye year after year.
Blueprint Updates
340+/mo
Adjustments synced across client properties.
Strike Team Mobilization
<4 hrs
Rapid deployment window for urgent resets.
Questions we hear every week
Most clients schedule recurring visits at least two weeks ahead so we can align concierge crews, security access, and building approvals. Emergency resets can deploy faster, but recurring cadences benefit from locked-in time windows and allow the same specialists to service your property every time.
Yes. We assign a dedicated concierge lead who trains a core crew on your blueprint. When coverage changes are required, the lead introduces new specialists and remains onsite to ensure the experience stays consistent.
Chemistries are tested in our lab on replica marble, hardwood, lacquer, and textiles. We rely on Green Seal and EPA Safer Choice formulas for daily maintenance, botanical disinfectants for high-touch sanitizing, and specialty kits for stain recovery. Equipment includes HEPA vacuums, microfiber systems, scent capsules, and electrostatic sprayers when required.
If anything feels off after a visit, notify your concierge lead or use the client portal. We review photos, schedule a return visit within twenty-four hours, and document the corrections so stakeholders have a transparent record.
Absolutely. We collaborate with security, building engineering, catering, AV, florists, and relocation teams. The concierge lead acts as liaison to prevent scheduling conflicts and ensure every vendor protects the Skye standard while on property.
Ask anything
Share the property, timeline, or challenge. Our concierge desk routes it to the right specialist instantly.
Blueprint the answer
We document the solution, update your portal, and confirm schedules, chemistries, or paperwork in writing.
Execute & confirm
Crews deliver, capture proof, and log metrics so stakeholders know the request was handled end to end.
Need assistance tailored to your property?
Reach out through the channels below and our concierge desk will coordinate site visits, documentation packets, or emergency resets. We respond within one business hour and provide a single point of contact so every stakeholder stays informed.
- Concierge desk responds within one business hour Monday through Saturday
- Emergency strike teams available 24/7 for post-event or sanitation requests
- Digital reports archived for six years with photo evidence and chemical logs
Licensed & Insured details
Review compliance documentation your procurement and legal teams request.
Learn moreTrusted Crew academy
See how concierge specialists are trained before entering your property.
Learn moreSafer Products lab
Understand the chemistries and sustainability logs that power every answer.
Learn more