House Cleaning FAQs for San Francisco and North Bay Homes

Start with the quote form, text, or a call to our local team. Share the address or ZIP code, property type, approximate size, desired service, target date, current condition, access logistics, pets, known finish sensitivities, and the rooms that matter most. That information helps us distinguish a recurring visit from a deep reset, turnover, post-construction project, or specialty request.

We may request a walkthrough or focused photographs when the condition, materials, deadline, or access cannot be understood responsibly from a short description. Images should show the service area rather than people, documents, valuables, or security details. Your written estimate should identify the approved scope and any assumptions that still need confirmation before arrival.

The confirmed estimate identifies the service, priority rooms, and included tasks. Common interiors such as ovens, refrigerators, cabinets, drawers, or closets may require added time and should be listed rather than inferred. Exterior windows, extraction, restoration, organization, laundry, hauling, and specialist access are separate unless the quote specifically says otherwise.

If you want to add work, contact us before the visit when possible. On-site additions depend on condition, materials, equipment, access, and the time reserved for the original scope. We will explain the effect on priorities or timing instead of quietly shortening every task to fit an unplanned project.

Expect careful completion of the approved cleaning tasks on safely accessible, compatible surfaces. Ordinary dust, residue, fingerprints, and suitable household buildup can often improve substantially, but outcome depends on material, age, prior treatment, access, and condition.

Scratches, etching, dye loss, corrosion, worn coatings, failed sealant, permanent staining, and damage are not soil. We document or discuss those limits rather than increasing pressure or chemistry to create a short-lived visual change.

Contact us as soon as the date or preferred cadence is known. Earlier planning gives more room to coordinate a recurring window, building registration, elevator access, a move, an event, or a larger deep clean. For post-construction work, the useful date is when trades and heavy debris will actually be clear, not simply the first day after a contractor hopes to finish.

We will check current availability for urgent requests, but same-day or next-day service cannot be guaranteed. If your timing is flexible, share acceptable days and access periods. A realistic window protects preparation, travel, safe product use, and drying instead of compressing the method around an arrival or handoff that cannot move.

No. Many clients coordinate a key, code, lockbox, concierge instruction, gate procedure, or property-manager contact. We confirm the approved method in advance and limit access details to the people who need them for the visit. Please do not hide a key in an unconfirmed location or rely on the team following another resident through a controlled entrance.

You are also welcome to remain home. Tell us about calls, sleeping rooms, caregiving, guests, children, pets, or areas that must stay available so the route can be sequenced with less disruption. An open door is not treated as permission to enter a room you have marked private or excluded.

Share home-office calls, sleeping rooms, caregiving routines, guests, children, essential bathroom access, and areas that must remain quiet. The team can sequence released zones and pause safely when the household needs a room back.

Occupancy may limit noise, ventilation, floor drying, or access to a task. We record what was deferred rather than entering a restricted room or rushing an incompatible method. Temporary instructions should have an end date so they do not become an accidental permanent exclusion.

Yes. We can arrive with core labeled products, clean microfiber, and professional equipment selected for the agreed service. Tell us about fragrance sensitivity, allergies, children, pets, manufacturer-approved products, newly sealed surfaces, or household-supplied preferences during the estimate. The right kit depends on the scope and the materials present; one bottle is not treated as suitable for an entire property.

If you ask us to use a household product, keep it in its original labeled container and share the applicable care guidance. We still need to confirm that the method fits the surface and task. Products are not combined to create a stronger effect, and an unfamiliar finish may require identification or a concealed test before broader cleaning.

We look for manufacturer guidance, installer notes, care labels, and known finish restrictions before selecting a method. Stone, wood, metal, glass, lacquer, leather, textiles, and electronics are not treated as one category merely because they share a room.

When the material or prior treatment is uncertain, restraint is the safest next step. We may test an approved method in a concealed location, defer the item, or recommend a conservator, restorer, fabric specialist, or technical provider instead of experimenting on a visible surface.

If a covered detail is not right, contact us within 24 hours of service and identify the room, surface, and concern. A focused photograph can help when you are comfortable providing one, but it should exclude people and unrelated private information. We review the confirmed scope and arrange prompt follow-up to make the missed area right at no extra cleaning charge.

The Done-Right process applies to the agreed cleaning scope. It is not a remedy for pre-existing damage, permanent staining, wear, inaccessible areas, work another vendor disturbed afterward, or an item expressly excluded from the estimate. Clear, timely detail helps us distinguish a missed task from a maintenance or specialist condition and choose the appropriate next step.

The comparison should show the same real location from a similar angle before and after the included cleaning. Lighting and framing should not disguise remaining damage or substitute an unrelated room. Client permission and privacy come before documentation.

Cleaning photographs can support clarity, but they do not prove sanitation, repair, restoration, or future performance. We describe what the approved service changed and keep scratches, staining, wear, inaccessible areas, and specialist work distinct.

Call the appropriate specialist for exterior or elevated access, valuable art, antique or unstable textiles, stone honing or polishing, floor restoration, electrical or mechanical systems, pest activity, hazardous material, significant moisture, sewage, fire residue, or suspected mold.

Stop routine treatment when color transfers, a finish softens, a ring spreads, material becomes loose, or an unknown condition sits near electrical equipment. Share the location, material if known, timing, photographs where appropriate, and every product already used so the specialist can assess the next step.